Privacy policy

INTRODUCTION

This Privacy Policy explains how Naturavit d.o.o. (“Naturavit,” “LT10 Cosmetics,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website [www.lt-10.com], communicate with us, or purchase our products and services.

We have written this Policy in clear and straightforward language to make it easy to understand while fully complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

By using our website or submitting your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

WHO WE ARE

Data Controller:

Naturavit d.o.o.

Industrijska cesta 5, 5000 Nova Gorica, Slovenia

E-mail: info@lt-10.com

Naturavit d.o.o. develops and produces LT10 white-label cosmetic products and operates the LT10 website for professional B2B clients across the EU and UK.

WHAT PERSONAL DATA WE COLLECT

The data we collect depends on how you interact with us. We may collect the following types of personal data:

Identification and contact data: your name, company name, e-mail address, phone number, billing and delivery address.
Order and payment data: information required to process and deliver your orders (e.g., order contents, VAT number, payment confirmation).
Communication data: information provided when you contact us by email or through our website.
Technical data: IP address, browser type, operating system, date and time of access, and pages visited. This helps us maintain website security and performance.
Marketing preferences: information about your consent to receive updates or newsletters, if applicable.

We do not collect or process sensitive categories of personal data.

HOW WE USE YOUR PERSONAL DATA

We process your personal data only for specific and lawful purposes, including:

Purpose	Legal Basis
To process and deliver your orders	Performance of a contract
To issue invoices and manage payments	Legal obligation & performance of a contract
To respond to inquiries or provide customer support	Legitimate interest
To send updates, offers, or marketing materials (if you consent)	Consent
To improve our website and user experience	Legitimate interest
To comply with legal and regulatory obligations	Legal obligation

DATA SHARING AND THIRD PARTIES

We share your personal data only when necessary for legitimate business reasons, including:

Service providers: such as shipping, logistics, payment processing, IT support, or accounting partners who act as data processors under GDPR-compliant agreements.
Authorities: if required by law or to protect our legal rights.
Website analytics and hosting providers: who help us operate our website securely and efficiently.

All third-party partners are carefully selected and comply with GDPR requirements. Your data is never sold or shared for unrelated purposes.

INTERNATIONAL DATA TRANSFERS

We primarily process your data within the European Union (EU) and United Kingdom (UK).

If your data is transferred outside these regions, we ensure that it is protected through Standard Contractual Clauses (SCCs) or equivalent safeguards approved by the European Commission.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including:

Contractual data (e.g., orders, invoices) — retained for the period required by Slovenian accounting and tax law (usually 10 years).
Communication and inquiry data — retained for up to 2 years after resolution.
Marketing consent data — retained until you withdraw consent.

When personal data is no longer required, it will be securely deleted or anonymized.

SECURITY MEASURES

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of your personal data.

However, no electronic transmission or storage system can be guaranteed 100% secure, and we encourage you to take appropriate precautions when sharing personal data online.

OUR RIGHTS UNDER GDPR

As a Data Subject, you have the following rights:

Right to access – to request confirmation of what data we hold about you.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data when no longer needed.
Right to restriction – to limit processing under certain circumstances.
Right to object – to object to processing based on legitimate interests.
Right to data portability – to request transfer of your data to another controller.
Right to withdraw consent – when processing is based on your consent.

To exercise any of these rights, please contact us at info@lt-10.com

We will respond within 30 days in accordance with GDPR requirements.

If you believe your data has been processed unlawfully, you also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) at gp.ip@ip-rs.si

COOKIES AND WEBSITE TRACKING

Our website uses cookies to ensure proper functionality and improve your browsing experience.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law.

The date of the latest version will always be shown at the top of this page. Significant changes will be communicated via our website or email if you are subscribed to our updates.

CONTACT INFORMATION

For questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Naturavit d.o.o.

Industrijska cesta 5, 5000 Nova Gorica, Slovenia

info@lt-10.com